Refund policy
**Return Policy: Custom Made to Order Products**
We appreciate your patronage and trust in our custom-made products. Due to the personalized nature of our offerings, we have crafted the following return policy:
1. **No Returns, No Exchanges**: Given that each product is meticulously crafted to your specifications, we regret to inform you that we are unable to accept returns or exchanges unless there is a mistake on our end.
2. **Exceptional Cases**: If there is an error or mistake on our part, such as incorrect customization or a defect in craftsmanship, we will gladly rectify the issue. Please reach out to our customer service team within 10 days of receiving your order to report any discrepancies.
3. **Quality Assurance**: We hold ourselves to the highest standards of quality and strive to ensure that every product meets your expectations. In the rare instance of an error, we will work diligently to resolve it promptly.
4. **Notification Requirement**: To initiate the return process for an error on our end, please contact us via 49.pinecollections@gmail.com and provide relevant details such as your order number, description of the issue, and accompanying photographs if applicable.
5. **Refund or Replacement**: Upon verification of the mistake on our part, we will offer either a refund for the returned item or a replacement at no additional cost to you, as per your preference.
6. **Damaged or Defective Products**: If your custom-made product arrives damaged or defective, please notify us immediately. We may require photographic evidence to assess the issue and determine the appropriate course of action.
7. **Shipping Charges**: We do not cover shipping costs for returns or exchanges unless the return is a result of our error.
8. **Cancellation Policy**: Once an order is placed for a custom-made product, cancellations may not be possible due to the immediate commencement of production. Please review your order carefully before confirming.
By proceeding with your purchase, you acknowledge and agree to abide by the terms outlined in this return policy for custom-made products.
If you have any questions or concerns regarding our return policy or need assistance with your order, please do not hesitate to contact us. Your satisfaction is our utmost priority, and we are committed to ensuring a positive experience with our products and services.
49+Pine Collections LLC
49.pinecollections@gmail.com
We appreciate your patronage and trust in our custom-made products. Due to the personalized nature of our offerings, we have crafted the following return policy:
1. **No Returns, No Exchanges**: Given that each product is meticulously crafted to your specifications, we regret to inform you that we are unable to accept returns or exchanges unless there is a mistake on our end.
2. **Exceptional Cases**: If there is an error or mistake on our part, such as incorrect customization or a defect in craftsmanship, we will gladly rectify the issue. Please reach out to our customer service team within 10 days of receiving your order to report any discrepancies.
3. **Quality Assurance**: We hold ourselves to the highest standards of quality and strive to ensure that every product meets your expectations. In the rare instance of an error, we will work diligently to resolve it promptly.
4. **Notification Requirement**: To initiate the return process for an error on our end, please contact us via 49.pinecollections@gmail.com and provide relevant details such as your order number, description of the issue, and accompanying photographs if applicable.
5. **Refund or Replacement**: Upon verification of the mistake on our part, we will offer either a refund for the returned item or a replacement at no additional cost to you, as per your preference.
6. **Damaged or Defective Products**: If your custom-made product arrives damaged or defective, please notify us immediately. We may require photographic evidence to assess the issue and determine the appropriate course of action.
7. **Shipping Charges**: We do not cover shipping costs for returns or exchanges unless the return is a result of our error.
8. **Cancellation Policy**: Once an order is placed for a custom-made product, cancellations may not be possible due to the immediate commencement of production. Please review your order carefully before confirming.
By proceeding with your purchase, you acknowledge and agree to abide by the terms outlined in this return policy for custom-made products.
If you have any questions or concerns regarding our return policy or need assistance with your order, please do not hesitate to contact us. Your satisfaction is our utmost priority, and we are committed to ensuring a positive experience with our products and services.
49+Pine Collections LLC
49.pinecollections@gmail.com